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When will
my order be shipped?
Orders received by
Ship Date
November
28th (12midnight CST) December
1st
December
3rd (12midnight CST) December
5th
December
6th (12 noon CST) December
8th
December
10th (12 noon CST) December 12th
December
13th (12 noon CST) December 15th
December
17th (5pm CST) December 18th
What
shipping method do you use?
All Santa
letters are shipped via USPS Priority Mail.
How
long will it take my order to arrive?
Priority
Mail averages 2-3 day delivery throughout the United
States. HOWEVER, it may take longer during the
busy holiday season.
Please
allow one or two weekdays for your order to be processed.
Your
package once completed will be placed in queue to be mailed
on the
above ship dates. If you pay by check, your
order will not ship
until the
check has been cleared.
How much
does shipping cost?
Santa
letters with destinations anywhere in the United States cost
$6.00.
If you need your package shipped out of the United
States, please contact
us for shipping rates at
info@aperfecttime.com.
What if I
have multiple letters in one order with
different
shipping addresses?
Please
place one order for all of your Santa Letter
Packages.
The
shipping address for each package should include the first
and last name of the recipient, and should be typed in the
Address field of each letter. When you checkout in PayPal,
the shipping address can be that of the actual sender, not
the recipient. Even when it asks you for the shipping
address at the end, you can leave it blank. The only
address that we use for each package, is that within the
actual letter order.
Need clarification, please email us.
What about a receipt for my purchase?
You will receive
a receipt from PayPal, however it will not include a summary
of your entire order. PayPal cuts off the 1st 2 lines
of your order, and places it on the bottom of your receipt.
Rest assured if you ordered, 2,3,4 or more packages and the
price reflects that - that is how many you ordered.
What
return address is listed on the package?
The return
address will read “Santa’s Workshop, 304 Birchwood Lane,
Bloomingdale, IL 60108”. Although the package will be
postmarked from our local post office, it will have a
North Pole Postmark stamp.
What if I
have more than one child in the same home to
send a package
to?
We suggest
choosing a different letter for each child residing in the
same household. We have provided 4 options for you to
choose.
What if I
don't receive all of my Santa Packages on the same day?
You may
receive your Santa orders on separate days if you purchased
more than one. Do not be alarmed! This simply means your
packages
were
separated by the postal service, which is very common.
You should receive all items within a few days of each
other.
Please know,
we go out of our way to make sure orders that are placed
together, ship together. For some unknown reason,
sometimes the post office separates packages going to the
same household. Unfortunately, we can not control this.
HELPFUL HINT!
If you don't receive all your Santa packages on the same
day, simply
hide the first one(s) and when you receive the rest of them,
bring the
first one(s) out and present them all at the same time!
The kids will
never know!
What if
the package never arrives, or arrives damaged?
In the
unlikely event your package does not arrive or is damaged
upon arrival, just call us at 630-890-1702 or email us at
info@aperfecttime.com. We will resend and/or
replace your order.
If by chance we are unable to replace
your order by
December 25th, we will issue you a
full refund.
Please
understand - we do our VERY best to get each and
every
package out on time so that no child is disappointed!
Sometimes
the post office does fail us, and there is
nothing we
can to avoid this.
We will do
every thing we can to make our customers happy!
See
what our past clients are saying about our Santa Packages
In case of
additional questions or concerns
please email
us at:
info@aperfecttime.com
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