Shipping Schedule                              Shipping Costs

Shipping Method                                 Payment Methods

How long will it take to arrive?           Return Address on Package

Ordering Multiple Packages                Didn't receive complete order

Our Guarantee

When will my order be shipped?

What shipping method do you use?

Santa Letter Special - USPS

Santa Packages - First Class Mail

How long will it take my order to arrive?

If you order our Santa Letter only special - It typically takes 2-5 business days from our workshop to any destination the US and Canada.

If you order our complete Santa Package, we will ship each package First Class Mail through December 16th which averages 2-5 business days.  The last shipment on December 17th may ship via Priority Mail which averages 2-3 day delivery throughout the United States.  HOWEVER, it may take longer during the busy holiday season.

If you pay by check, your order will not ship until the check has been cleared.

How much does shipping cost?

Shipping on all Santa letters and packages with destinations anywhere in the United States are included in the price throughout the 2011 season.

If you need your package shipped out of the United States, please contact us for shipping rates at info@aperfecttime.com.

What payment methods do you accept?

PayPal is our trusted credit card merchant.  You can use all major credit cards, bank transfers and e-checks. PayPal does not store your credit card information, and you do not have to have a PayPal account to make payment.

You will receive a receipt from PayPal, however it will not include a summary of your entire order.  You will however get a receipt from us with your entire order summary.  Rest assured if you ordered, 2,3,4 or more packages and the price reflects that - that is how many you ordered.  Send us an email if this presents any confusion.

If you would prefer to make payment over the phone for your order, please contact our customer service line at 630-890-1702.

NOTE: If you pay by check, your order will not ship until the check has been cleared.

What if I have multiple letters in one order with

different shipping addresses?

Please place one order for all of your Santa Letter Packages.  The shipping address for each package should include the first and last name of the recipient, and should be typed in the Address field of each letter. When you checkout in PayPal, the shipping address can be that of the actual sender, not the recipient.  Even when it asks you for the shipping address at the end, you can leave it blank. 

The only address that we use for each package, is that within the actual letter/package order.

Need clarification, please email us.

What return address is listed on the packages?

The return address will read “Santa’s Workshop, 304 Birchwood Lane, Bloomingdale, IL 60108”.  Although the package will be postmarked from our local post office, it will have our North Pole Postmark stamp.

What if I don't receive all of my Santa Packages on the same day?

You may receive your Santa packages on separate days if you purchased more than one. Do not be alarmed! This simply means your packages were separated by the postal service (NOT US), which is very common. You should receive all items within a few days of each other.

Please know, we go out of our way to make sure orders that are placed together, SHIP together.  For some unknown reason, sometimes the post office separates packages going to the same household. Unfortunately, we can not control this.

HELPFUL HINT!

If you don't receive all your Santa packages on the same day, simply hide the first

one(s) and when you receive the rest of them, bring the first one(s) out and present them all at the same time! The kids will never know!

What if the package never arrives, or arrives damaged?

Do you offer a guarantee?

YES!!!  In the unlikely event your package does not arrive or is damaged upon arrival, just call us at 630-890-1702 or email us.  We will resend and/or replace your order. If by chance we are unable to replace your order by December 25^th, we will issue you a full refund.  That is our guarantee!

NOTE:  In order to refund your money, you must of supplied us with the correct address on the original order.

Please understand - we do our VERY best to get each and every package out on time so that no child is disappointed!  Sometimes the post office does fail us, and there is

nothing we can to avoid this.

We will do every thing we can to make our customers happy!

Stationery Disclaimer:  We reserve the right to change the stationery on orders, if stationery stock runs out.

See what our past clients are saying about our Santa Packages

In case of additional questions or concerns

please email us at:

info@aperfecttime.com

Kid Packages                Pet Packages